When you are performing an upgrade fromย vCenter Server Appliance 6.5 to 6.7, you may see this, after you have filled out, all the details about the source server:
As you double check, you found out, that all infos you have typed, are correct! – But then, what could be wrong?!
Let’s check the suggested installer log:
2018-09-24T06:51:36.940Z – info: Stream :: close
2018-09-24T06:51:36.940Z – info: Password not expired
2018-09-24T06:51:36.943Z – error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-09-24T06:51:36.944Z – info: VCHA is not enabled on the source host
2018-09-24T06:51:47.920Z – info: Log file was saved at: E:\installer-20180924-084442575.log
Okay so the password is not expired and it’s either wrong, so what else?
Let’s look at the appliance management page:
https://vcenter.domain.local:5480 –> Administration
Oooups! – And as it have already expired, we cannot change it from the web, so let’s head over for SSH:
Let’s try migrating again:
And we are ready to continue ๐
Thanks! I was about to blow my old vCenter away and start from scratch, but this did the trick.
Glad to hear that! – Was in the same situation ๐
Thanks!!! Been beating my head against the wall for hours on this issue!
Great. Better than Vm support ! .
Thanks, that saved my day!
Glad to hear ๐
Perfect
Worked for me
Thank you!
Thanks ๐
You rock! Saved my day and hours of headache!
Thanks ๐
Perfect – thanks for posting this!
Thanks ๐ – glad it could help!
Hi What if my vcenter root password is set to never expire but I also get this error while upgradint to 6.7U3d?
Hi, hmmm, if the root password expired before you set the parameter, it can fail, try resetting the root password anyway.
Regards Martin