vCenter Server Appliance 6.7 upgrade: A problem occurred while getting data from the source vCenter Server

When you are performing an upgrade fromย vCenter Server Appliance 6.5 to 6.7, you may see this, after you have filled out, all the details about the source server:

As you double check, you found out, that all infos you have typed, are correct! – But then, what could be wrong?!

Let’s check the suggested installer log:

2018-09-24T06:51:36.940Z – info: Stream :: close
2018-09-24T06:51:36.940Z – info: Password not expired
2018-09-24T06:51:36.943Z – error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-09-24T06:51:36.944Z – info: VCHA is not enabled on the source host
2018-09-24T06:51:47.920Z – info: Log file was saved at: E:\installer-20180924-084442575.log

Okay so the password is not expired and it’s either wrong, so what else?

Let’s look at the appliance management page:

https://vcenter.domain.local:5480 –> Administration

 

Oooups! – And as it have already expired, we cannot change it from the web, so let’s head over for SSH:

Let’s try migrating again:

And we are ready to continue ๐Ÿ˜‰

15 Comments

  1. Ralph

    Thanks! I was about to blow my old vCenter away and start from scratch, but this did the trick.

    Reply
    1. Martin (Post author)

      Glad to hear that! – Was in the same situation ๐Ÿ™‚

      Reply
  2. Phil Vancini

    Thanks!!! Been beating my head against the wall for hours on this issue!

    Reply
  3. ercan

    Great. Better than Vm support ! .

    Reply
  4. Fabian

    Thanks, that saved my day!

    Reply
    1. Martin (Post author)

      Glad to hear ๐Ÿ™‚

      Reply
  5. Someone

    Perfect
    Worked for me

    Reply
  6. Ben

    Thank you!

    Reply
    1. Martin (Post author)

      Thanks ๐Ÿ™‚

      Reply
  7. Amanda Panda

    You rock! Saved my day and hours of headache!

    Reply
    1. Martin (Post author)

      Thanks ๐Ÿ™‚

      Reply
  8. Philip Lee

    Perfect – thanks for posting this!

    Reply
    1. Martin (Post author)

      Thanks ๐Ÿ™‚ – glad it could help!

      Reply
  9. Chantal

    Hi What if my vcenter root password is set to never expire but I also get this error while upgradint to 6.7U3d?

    Reply
    1. Martin (Post author)

      Hi, hmmm, if the root password expired before you set the parameter, it can fail, try resetting the root password anyway.

      Regards Martin

      Reply

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