vCenter Server Appliance 6.7 upgrade: A problem occurred while getting data from the source vCenter Server

By | 24/09/2018

When you are performing an upgrade from vCenter Server Appliance 6.5 to 6.7, you may see this, after you have filled out, all the details about the source server:

As you double check, you found out, that all infos you have typed, are correct! – But then, what could be wrong?!

Let’s check the suggested installer log:

2018-09-24T06:51:36.940Z – info: Stream :: close
2018-09-24T06:51:36.940Z – info: Password not expired
2018-09-24T06:51:36.943Z – error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-09-24T06:51:36.944Z – info: VCHA is not enabled on the source host
2018-09-24T06:51:47.920Z – info: Log file was saved at: E:\installer-20180924-084442575.log

Okay so the password is not expired and it’s either wrong, so what else?

Let’s look at the appliance management page:

https://vcenter.domain.local:5480 –> Administration


Oooups! – And as it have already expired, we cannot change it from the web, so let’s head over for SSH:

Let’s try migrating again:

And we are ready to continue 😉

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