When you are performing an upgrade from vCenter Server Appliance 6.5 to 6.7, you may see this, after you have filled out, all the details about the source server:
As you double check, you found out, that all infos you have typed, are correct! – But then, what could be wrong?!
Let’s check the suggested installer log:
2018-09-24T06:51:36.940Z – info: Stream :: close
2018-09-24T06:51:36.940Z – info: Password not expired
2018-09-24T06:51:36.943Z – error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-09-24T06:51:36.944Z – info: VCHA is not enabled on the source host
2018-09-24T06:51:47.920Z – info: Log file was saved at: E:\installer-20180924-084442575.log
Okay so the password is not expired and it’s either wrong, so what else?
Let’s look at the appliance management page:
https://vcenter.domain.local:5480 –> Administration
Oooups! – And as it have already expired, we cannot change it from the web, so let’s head over for SSH:
Let’s try migrating again:
And we are ready to continue 😉
Thanks! I was about to blow my old vCenter away and start from scratch, but this did the trick.
Glad to hear that! – Was in the same situation 🙂
Thanks!!! Been beating my head against the wall for hours on this issue!
Great. Better than Vm support ! .
Thanks, that saved my day!
Glad to hear 🙂
Worked for me
You rock! Saved my day and hours of headache!
Perfect – thanks for posting this!
Thanks 🙂 – glad it could help!
Hi What if my vcenter root password is set to never expire but I also get this error while upgradint to 6.7U3d?
Hi, hmmm, if the root password expired before you set the parameter, it can fail, try resetting the root password anyway.