vCenter Server Appliance 6.7 upgrade: A problem occurred while getting data from the source vCenter Server

When you are performing an upgrade from vCenter Server Appliance 6.5 to 6.7, you may see this, after you have filled out, all the details about the source server:

As you double check, you found out, that all infos you have typed, are correct! – But then, what could be wrong?!

Let’s check the suggested installer log:

2018-09-24T06:51:36.940Z – info: Stream :: close
2018-09-24T06:51:36.940Z – info: Password not expired
2018-09-24T06:51:36.943Z – error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2018-09-24T06:51:36.944Z – info: VCHA is not enabled on the source host
2018-09-24T06:51:47.920Z – info: Log file was saved at: E:\installer-20180924-084442575.log

Okay so the password is not expired and it’s either wrong, so what else?

Let’s look at the appliance management page:

https://vcenter.domain.local:5480 –> Administration

Oooups! – And as it have already expired, we cannot change it from the web, so let’s head over for SSH:

Let’s try migrating again:

And we are ready to continue 😉

15 Comments

Ralph 18/04/2019 at 22:13

Thanks! I was about to blow my old vCenter away and start from scratch, but this did the trick.

Reply ↓
1. Martin (Post author)24/04/2019 at 20:37
  
  Glad to hear that! – Was in the same situation 🙂
  
  Reply ↓
Phil Vancini 24/04/2019 at 20:45

Thanks!!! Been beating my head against the wall for hours on this issue!

Reply ↓
ercan 16/05/2019 at 13:45

Great. Better than Vm support ! .

Reply ↓
Fabian 27/08/2019 at 16:43

Thanks, that saved my day!

Reply ↓
1. Martin (Post author)28/08/2019 at 09:15
  
  Glad to hear 🙂
  
  Reply ↓
Someone 11/09/2019 at 06:56

Perfect
Worked for me

Reply ↓
Ben 16/01/2020 at 02:16

Thank you!

Reply ↓
1. Martin (Post author)06/02/2020 at 10:57
  
  Thanks 🙂
  
  Reply ↓
Amanda Panda 24/01/2020 at 22:59

You rock! Saved my day and hours of headache!

Reply ↓
1. Martin (Post author)06/02/2020 at 10:56
  
  Thanks 🙂
  
  Reply ↓
Philip Lee 31/12/2020 at 18:07

Perfect – thanks for posting this!

Reply ↓
1. Martin (Post author)04/01/2021 at 14:49
  
  Thanks 🙂 – glad it could help!
  
  Reply ↓
Chantal 16/04/2021 at 18:27

Hi What if my vcenter root password is set to never expire but I also get this error while upgradint to 6.7U3d?

Reply ↓
1. Martin (Post author)22/04/2021 at 06:13
  
  Hi, hmmm, if the root password expired before you set the parameter, it can fail, try resetting the root password anyway.
  
  Regards Martin
  
  Reply ↓

vCenter Server Appliance 6.7 upgrade: A problem occurred while getting data from the source vCenter Server

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