Exchange 2013: CU 22 and CU23 – Fatal error during installation?!

As so many times, you may have tried to upgrade Exchange to a new Cumulative Update (CU), find the newest here : Exchange Server build numbers and release dates

You download, you install, it completes etc. and you’re good!

Great!

But with Exchange 2013 CU22 and CU23, things go otherwise, you download, you install, it comp….FAIL! :

[02-17-2019 09:32:58.0051] [1] [ERROR] Fatal error during installation
[02-17-2019 09:32:58.0051] [1] [ERROR] Installing product C:\Exchange Install\Exchange2013Cu22\exchangeserver.msi failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is ‘Error reading from file: C:\Exchange Install\Exchange2013Cu22\Setup\Perf\ApaAgentPerfCounters.h. Verify that the file exists and that you can access it.’.
[02-17-2019 09:32:58.0051] [1] [ERROR] Fatal error during installation
[02-17-2019 09:32:58.0066] [1] [ERROR] Installing product C:\Exchange Install\Exchange2013Cu22\exchangeserver.msi failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is ‘Error reading from file: C:\Exchange Install\Exchange2013Cu22\Setup\Perf\ApaAgentPerfCounters.h. Verify that the file exists and that you can access it.’.
[02-17-2019 09:32:58.0066] [1] [ERROR] Fatal error during installation
[02-17-2019 09:32:58.0098] [1] Ending processing install-msipackage
[02-17-2019 09:33:12.0306] [0] CurrentResult setupbase.maincore:396: 0
[02-17-2019 09:33:12.0306] [0] End of Setup

Now what is that all about?

You have been left with a broken Exchange server, a sunken ship 🙁

Some people have tested and written about all this, and the solution is actually simple!:

Map a network share on another server, copy the CU22 or CU23 files into there, and just run it, from the command prompt:

\\<servername>\c$\temp\ex2013cu22\setup.exe /Mode:Upgrade /IAcceptExchangeServerLicenseTerms

And it completes, or at least should do 🙂

If you want to read more about this issue, you may check the following links:

https://social.technet.microsoft.com/Forums/en-US/55a3e902-a58f-411a-b02f-e8eb730c2ad3/exchange-2013-cu-21-22-install-issue-exchange2013cu22setupperfapaagentperfcountersh-verify?forum=exchangesvrdeploy

In Danish:

https://net-help.dk/index.php/exchange-2013/347-setup-perf-apaagentperfcounters-h-verify-that-the-file-exists-and-that-you-can-access-it

15 Comments

D Huff 28/06/2019 at 23:04

Will this work for error code 5 as well. Was at the finalization step when it failed. Out of 5 servers updated this server is only one that failed.

Reply ↓
1. Martin (Post author)02/07/2019 at 19:47
  
  Totally annoyed why this started happening – it was always a next-click-next installation :-O
  
  Reply ↓
Thomas Hansen 23/08/2019 at 18:25

OMG…. So so happy I found your blog. Had the same error with Cu23. The fix solved it for me. The weekend with the family is savede.

Reply ↓
1. Martin (Post author)27/08/2019 at 11:02
  
  Thanks – So glad to hear that 😉
  
  Reply ↓
Chris A 07/10/2019 at 21:12

This worked perfectly!! Thanks!!

Reply ↓
Marian 16/11/2019 at 22:38

Cheers for workaround, works like charm

Reply ↓
1. Martin (Post author)20/11/2019 at 17:44
  
  You are welcome 🙂
  
  Reply ↓
Joakim 22/11/2019 at 23:01

Thank you for this workaround. You saved my night.

Reply ↓
1. Martin (Post author)13/12/2019 at 10:21
  
  Glad to hear that 🙂
  
  Reply ↓
Jens Hyldgaard Petersen 28/11/2019 at 18:12

Perfect, you save my day!
Thx.

Reply ↓
1. Martin (Post author)13/12/2019 at 10:20
  
  Glad to hear 😀
  
  Reply ↓
RicK 19/01/2020 at 10:20

Thanks Martin, you saved my nerves in the middle of the night 🙂

Reply ↓
1. Martin (Post author)06/02/2020 at 10:57
  
  Thanks 🙂
  
  Reply ↓
Maciej Stasiak 04/02/2020 at 15:36

For me too! Ex 2013 CU23 now works

Reply ↓
1. Martin (Post author)06/02/2020 at 10:57
  
  Thanks 🙂
  
  Reply ↓

Exchange 2013: CU 22 and CU23 – Fatal error during installation?!

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